Frequently Asked Questions


QUESTIONS ABOUT OATBALLS?

What are Oatballs?

Oatballs are wholesome snacks made with oats, peanut butter, cocoa, fruits and other ingredients that you can pronounce.

How do I eat my Oatballs?

Your oatballs come ready to eat. Enjoy!

(Some of our customers microwave the peanut butter-based oatballs for about 15 seconds to give that melty, fresh-out-of-the-oven cookie experience!)

What is the shelf life of Oatballs?

Your oatballs are good for two weeks if refrigerated and up to six weeks if put in a freezer.

To freeze: Place your oatballs on a cookie sheet and freeze for one to two hours. Remove from cookie sheet and place in an airtight Ziploc® freezer bag (or other airtight container).

Are your Oatballs Gluten Free?

Nope. All of the ingredients we use are gluten free; however, the possibility for gluten cross contamination does exist.

Are your Oatballs Vegan?

Yes, we do have some vegan options. Currently, our Apple Cinnamon and Cherry Almond Oatballs are 100% animal friendly :).

Do you offer a Variety Pack?

We do not offer a variety pack. We make your oatballs at the time of purchase to ensure we are providing you the freshest snacks on the market. Variety packs would need to be pre-made which would compromise our commitment to freshness and taste.

Oatballs.com Shipping Boxes

QUESTIONS ABOUT ORDERING?

When can I expect my order to arrive?

All orders are processed and shipped within 48 hours. We hand make your oatballs once we receive your order to ensure you have the freshest snacks on the market.

To check the status of your order please log in to your account.

How do you ship your products?

Oatballs.com uses USPS as our preferred shipping provider. The USPS provides free insurance up to $100 on all packages and offers online package tracking.

How do you determine shipping charges?

We don’t…the USPS does! Oatballs.com connects directly to the USPS database, which allows us to automatically calculate your shipping charges. The USPS calculates shipping charges based upon the shipping destination and weight of the shipped item(s).

Shipping Restrictions

  • We are currently shipping within the United States only.
  • Oatballs.com does not ship to APO/FPO addresses

What is  your "Return Policy"?

Our goal is for every customer to be 100% satisfiedIf for any reason you are dissatisfied, please contact us and we will absolutely address the issue.