Frequently Asked Questions


QUESTIONS ABOUT OATBALLS?

What are Oatballs?

Oatballs are wholesome no-bake energy balls made with gluten-free oats, organic peanut butter, raw organic honey, organic dates, organic fruits and nuts. We only use ingredients that you can pronounce. These energy balls are as big if not bigger than an average granola bar. These are not little energy bites; just one will satisfy you for hours!

How do I eat my Oatballs?

Your oatballs come ready to eat. Enjoy!

(Some of our customers microwave the peanut butter-based oatballs for about 15 seconds to give that melty, fresh-out-of-the-oven cookie experience!)

What is the shelf life an Oatball?

Your oatballs are good for two weeks if refrigerated and up to six weeks if put in a freezer. We find that most people gobble them up much quicker than 2 weeks 😮

To freeze: Remove your oatballs from the shipping box (leave foiled) and place in an airtight Ziploc® freezer bag (or other airtight container).

Are Oatballs gluten-free?

YES! Every single ingredient we use is gluten free.

Are Oatballs vegan?

Some of them are! Apple Cinnamon, Cherry Almond, Oatmeal Raisin. Our vegan seasonal flavors include Maple Pumpkin Pecan and Gingerbread.

Do you offer a Variety Pack?

We offer a variety pack which has our 6 best-sellers. We also on occasion offer Create-Your-Own variety packs or our Baller Special (which sells out quickly). When variety packs are available, we announce that via social media and/or via email. Be sure to sign up for our newsletter and follow us on Facebook, Instagram, Twitter, and Pinterest!

QUESTIONS ABOUT ORDERING?

When can I expect my order to arrive?

We hand make your oatballs once we receive your order to ensure you have the freshest snacks on the market. We currently ship twice a week: Wednesday and Saturday. Orders placed by noon on Tuesday will ship on Wednesday and orders placed by noon on Friday will ship on Saturday.

To check the status of your order please log in to your account

Do you offer Promo Codes?

We sure do! We offer various codes at all times, so be sure to sign up for our newsletter and follow us on FacebookInstagramTwitter, and Pinterest!

View current promo codes

How do you ship your products?

Oatballs.com uses USPS as our preferred shipping provider. The USPS provides free insurance up to $100 on all packages and offers online package tracking.

How do you determine shipping charges?

Oatballs.com connects directly to the USPS database, which automatically calculates your shipping rate. The USPS calculates shipping rates based upon the destination and weight of the shipped item(s).

Shipping Restrictions

We currently ship within the United States only and do not ship to APO/FPO addresses

What is  your "Return Policy"?

Our goal is for every customer to be 100% satisfiedIf for any reason you are dissatisfied, please contact us and we will absolutely address the issue.

QUESTIONS ABOUT SUBSCRIPTIONS?

Do you offer subscriptions or an 'Oatball of the Month' Club?

We sure do! We call it our Baller Club. You choose your how many, how often and for how long you want Oatballs to be shipped to you automatically. Our subscription pricing saves you money. You can chose to pay when your Oatballs are shipped or prepay for the entire club subscription (that's where you save the most!) The Baller Club subscription makes a great gift that keeps on giving!

Can I change or cancel my subscription?

Absolutely! We've made our Baller Club completely flexible. Change your flavor, pause or update your shipments or even cancel anytime using the link in your confirmation email. If you don't have your email, simply contact us through any of our social channels or email our Head Baller @ jen@Oatballs.com